Business Tech
CRM is often misunderstood as for salespeople or front line staff who take orders. Increasingly though, ensuring that prospects and customers receive excellent service can no longer be thought of as simply the job of front line staff – it’s everyone’s responsibility and needs to be seen as a company-wide endeavour.
For businesses looking to make or save money, there’s no shortage of technologies ready to help. Just as important as the technologies themselves however, is how they’re delivered.
The bring-your-own-device trend has taken off, based largely on the popularity of iOS and Android smartphones and tablets. But the freedom associated with allowing employees to choose their devices comes at a price. Companies have opened up a Pandora’s box of potential technical issues, only some of which have come to light.
Mobility is one today’s most prominent business trends, and for good reason. SMBs that fail to embrace it will become increasingly difficult to deal with and will battle to keep their place on the map. Here are five reasons your business should go mobile.
Your business is growing. As you expand your product range, with this growth comes more employees, more data transactions and more historical information to store. There is more weight on the decisions you make, and you need to be more responsive than ever before. This is when you need to make some important decisions about some new systems for your business.
Digital technology has fundamentally changed the global economy, what’s less obvious is how Australian SMBs have embraced this shift and integrated it into their own business practices. Here’s a look at the five technologies SMBs will be adopting in the 2012/13 year.
Whether you’re buying new business premises, investing in a new communications system or purchasing new business software, there is often a trigger that inspires the change.
The 2012 Summer Olympic Games in London will mark the third time the city has hosted this event. When previous London Olympics were held in 1908 and 1948, cyberattacks weren’t even the stuff of science fiction. This time around, they’re a real concern.
Switching between a laptop, tablet and smartphone is easy in the office with all devices connecting wirelessly to your Wi-Fi network. But venture out into the world and you need yet another internet plan to stay online. Here’s a look at your options.
When your business is growing, staying on top of everything can be difficult. Without proper organisation, things can get messy when approaching deadlines, making payments or figuring out where your next meeting is. When you can’t do these simple things on the run, it can end up costing your business. These 10 apps will help.
As email volumes continue to explode, in-house archiving solutions are rapidly becoming the less favoured option for businesses. Instead, SMBs are turning to cloud-based archiving solutions, which provide a wealth of advantages. Here’s a look.
For many employees, the line between work and personal life has grown increasingly murky. Many now use their own tech gadgets to do business as often as they use company property. On the one hand, that can save the company money on hardware and make employees more efficient – but it also presents serious security risks.
You may have made your business ultra-mobile with a fleet of laptops or tablets, to make sure you and your team can be responsive and productive almost anywhere. But have you prepared for how a disaster-caused outage would impact your business? If not, read on.
There’s no denying technology has improved many aspects of our daily lives, especially in the ways it’s made running a business easier. But it also means we’ve become much more contactable, and created a number of other challenges that need to be met.
Studies have shown that poor performance of eCommerce websites can directly result in loss of revenue, poor customer satisfaction and damaged reputation – it takes just a second for a customer to switch to a competitor’s site. This expert advice will help you ensure your site is up to scratch.
In today’s global and increasingly digital economy, investing in technology can provide small to medium-sized businesses with the competitive advantage they so seriously need. This advice will help you decide where best to invest.
According to Gartner, a staggering 75 percent of all IT implementations fail. Use these tips to ensure it doesn’t happen in your business, wasting valuable time and money.
As consumer demands shift, retailers are working to redefine the shopping experience by increasing digital media interaction with customers. Some have turned to consumer tablets, and found them wanting. But a solution is at hand…
If you’re escaping the winter blues by heading overseas and plan to take your mobile phone, tablet PC or laptop along, there are few things you should watch out for. From sand and saltwater to pickpockets and poorly protected wireless networks, many dangers can befall your electronic companion.
The end of financial year is not far away and for most businesses, it’s a time for planning. This year the task is complicated by the business environment: it’s a difficult one to predict and this makes it hard to put together a realistic IT plan.
