The 6 steps to multi-channel customer experience success
By Catriona Wallace · 11 April 2013 · Business Tech
By Catriona Wallace · 11 April 2013 · Business Tech
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The introduction of a multi-channel strategy may initially appear dauntingly complex as it potentially incorporates seven categories of channel.
Tags: Advice, Customer Experience, customer feedback, multi-channel, multi-channel strategy, Strategy, Tips