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Ten tips for measuring the ROI on your digital strategy

If you’re investing time and money in digital marketing, measuring your return on investment (ROI) is a must. Here’s ten easy ways to calculate the ROI on your digital strategies.

Reload Media’s ROI guru Paul Goldston says businesses shouldn’t be scared about calculating the ROI on their digital strategies, as they actually allow for greater accountability than traditional marketing strategies.

Digital strategies give businesses so much more control over what information is put out about them, where that information is going and who that information is reaching… they can be tracked easily and their ROI can be calculated almost immediately,” he said.

Here are Goldston’s 10 tips for calculating ROI:

1. Know Your Objectives and Targets

It’s important to consider the business reasons as to why you are implementing any marketing activity. From here, you can set specific, measurable, attainable, realistic and timed objectives relating to this overarching business goal.

For example, a travel agency might decide that they need to receive more enquiries through their website. From here, the agency can work backwards to figure out the average value of each enquiry to the business based on the amount of enquires that resulted in sales in the past.

By being diligent and looking at the numbers, the company might then be able to say:

“…we are able to spend up to $50 per enquiry in marketing dollars in order to remain profitable”

The power of this simple pre-launch work will immediately allow a marketer to understand if the channels they are investing their budgets in are performing or not.

2. Track Everything

In order to get a clearer picture of which marketing channels are providing a positive return on investment, it is imperative that marketers always ask themselves ‘how are we going to track this?’ before they move forward with any campaign.

Today, it is very easy to track all of your different online traffic sources (SEO, PPC, Social Media Marketing, Email marketing, Banner Advertising etc). What many marketers may not know is that it is also very easy to integrate digital tracking methods into their offline mediums. There is always a way to track the direct response of your customers.

3. Use Google Analytics

Google Analytics
is an amazing, free tool provided by Google which allows marketers to decipher not only how much traffic is coming to their websites, but also, how many people are buying or enquiring on your website, which traffic sources are creating the most conversions, which pages are performing the best and even which marketing activities are performing well together. If you do not have this installed or cannot login to your analytics account, this should be your number one priority after reading this!

4. eCommerce

If people are able to purchase your product or service online through your website, be sure to install an e-commerce module for Google Analytics so you are able to track exactly how much revenue each traffic source is generating for you.

5. Spend Money on Your Web Presences

I cannot stress enough how important your web presence is. Never skimp on a website in order to afford a television commercial. If a good portion of your market is likely to visit you online at any stage in their purchase cycle, there is no sense in spending huge amounts of money on expensive advertising campaigns if your website, landing page or mobile site is not yet performing.

Lorna Bretthttp://www.dynamicbusiness.com.au
Lorna was Dynamic Business’ Social Web Editor in 2011/12. She’s a social media obsessed journalist, who has a passion for small business. Outside the 9 to 5, you’re likely to find her trawling the web for online bargains, perfecting her amateur photography skills or enjoying one too many cappucinos. You can follow her on Twitter @DynamicBusiness


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