Tags Reputation

Tag: Reputation

Defamation and online reviews: What are your rights?

Has your business ever had a bad online review? The traditional advice has been to shake it off and move on. That’s precious little...

Struggling to attract good employees?

Your employer brand is your reputation as an employer.

Here’s to 2018: the year of trust in business

In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From...

Embracing social media is a marathon, not a sprint: seven tips to get your business started

While many small businesses have taken their time to embrace social media platforms, it’s now obvious that the strengths far outweigh the weaknesses. Social...

The Fairfax job cuts saga: lessons for SMEs

In case you missed it: There’s been turmoil in the news industry over the last week with Fairfax Media announcing its latest round of journalist...

Office romances: what they can cost businesses

Personal relationships in the office can be expensive for employees and their employers in both a financial and reputational sense. In recent months there have...

Customer service: Investing in a personal approach

“Please place item in the bagging area” – you place the item – the command repeats. You lift and replace the item – “please...

How to build customer loyalty when starting out

Building customer loyalty can be a challenge when getting a new business off the ground. The secret is to get to know your customers,...

3 Important truths entrepreneurs need to know about personal branding

“I used my personal blog and reputation to launch and sell the first product and over the course of about 6 months, I migrated...

Why you can’t afford not to enter business awards

Sponsored by StarTrack The StarTrack Online Retail Industry Awards (StarTrack ORIAS) are designed to honour Australia's most innovative online retailers who set new standards of...

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Why is Australia seeing fewer female CEOs?

Fewer women are running the country’s top 200 ASX-listed companies in 2020 compared to the last four years, according to the Chief...

Coronanomics – What we’ve learnt about the economics of COVID-19

If trade bought prosperity to all corners of the world, then COVID-19 is showing the dark side of an interdependent world.

Should you incorporate an AI strategy into your business?

With both government and companies eagerly adopting artificial intelligence (AI) strategies, we explore how AI could also streamline and scale your business....

‘A 10,000 per cent increase in page views in 2 weeks’: how to scale up in a crisis

As a telehealth provider, Coviu experienced a sudden surge in customer demand during the pandemic. Their website saw a 10,000 per cent...

Unemployment rate drops, defying forecasts

Official ABS figures released today show that the unemployment rate has fallen to 6.8 per cent in August, down from 7.5 per...

Qantas disrupts financial services industry with SME business loans

Qantas will start referring business frequent flyers to lending platform Valiant Finance. This partnership helps Qantas members access working capital, asset finance...

Employees willing to salary sacrifice for flexible working: Research

Research from payroll and HR software solutions provider, Ascender, shows that more than one in three (37 per cent) of Australians are...

Let’s Talk: The Right Reasons

A strong story behind a business's inception can have a powerful effect on customers. Customers may identify with a founder's back story...