Tag: Happy Customers

Our experts reveal the best business advice they ever received and how it changed their professional lives.

If you want to differentiate your customer service, stop trying to be perfect and simply be memorable.

There’s nothing more elating than that feeling after getting a new client, but what about maintaining that happiness in your clients beyond the first win?

Is sub-standard customer service the norm in Australia? One business owner says yes, and that it’s only a matter of time until the businesses who are lacking in this key area experience failure.

Just made a new network contact? It’s now your job to build a strong enough relationship that will earn you the right to ask for their business. Building strong and trusting relationships with your existing customers is also fundamental to the long term success (and profitability) of your business.

Doing that little bit extra for a customer won’t just mean you’ll get the sale, you could also end up with a customer for life.

New technology and social media are great, but maintaining some old fashioned thoughtful gestures can make a real difference to the way customers view your business and its brand.