Tag: Customer

Online retailers frequently neglect to list product information alongside product displays, including information relating to ingredients, materials used, and product origin.

Social media, while serving many opportunities to create customer engagement, can be problematic for businesses if used by frustrated consumers to vent about a poor experience to their friends.

The number one colour for luxury sports cars may be red – but when it comes to the everyday runabout, Australians are highly conservative.

A company that sold solar panels has been ordered by the Federal Court to pay a $145,000 penalty for disseminating fake testimonials and making false country of origin product claims.

The Australian Competition and Consumer Commission (ACCC) has recorded an increase in misleading conduct related to bogus online reviews.

Reach out to the people you already know, says Nick Bowditch, Facebook’s Head of SMB.

A record 1.8 million Australians will shop via a mobile device on Sunday 8 December, according to forecasting by eBay.

The latest figures from the Australian Bureau of Statistics (ABS) revealed that the number of Australian stay-at-home Dads almost doubled over the past decade.

A bi-monthly index has indicated that the small business sector is dissatisfied with the level of service provided by the ‘Big 4’ banks.

When it comes to PR campaigns, even the big businesses don’t always get it right.