Is social media affecting your bottom line?
By Guest Author · 19 March 2014 · Featured
By Guest Author · 19 March 2014 · Featured
Discover the hidden risks of social media and how it can impact your bottom line. A guest author reveals the surprising truth about the consequences of frustrated customers.
Social media, while serving many opportunities to create customer engagement, can be problematic for businesses if used by frustrated consumers to vent about a poor experience to their friends.
Tags: consumer feedback, Customer, online review, product research, reviews, Social Media