Tag: Customer Support

Consumers are increasingly demanding, and inefficient customer support can quickly affect a company’s bottom line, writes Jasmine Gray.

Surge periods are normal part of any business activity, especially as customer demand peaks around a range of common annual events such as Easter, which is just around the corner. Over the past few years businesses have seen about 50-60% increase in support volume over the holiday period, but despite being aware that businesses are […]

In today’s digital age of data, social media and instant gratification, we desperately crave feedback. Whether in our personal or professional lives, feedback is king. Why do we need it? Essentially, to understand how we can be better – identifying and fixing problems and making improvements.   Getting feedback when you’re a business is not […]

Voice communications are getting a huge boost in flexibility and functionality by being hosted in the cloud.

MyNetFone has expanded its customer service and support operations to accommodate growth in its residential and small business divisions.