#Customer Support
Embage chat and voice agents
Embage is a no-code AI agent platform for website chat and voice support, lead capture, and structured data workflows
Front's MCP Server Enhances AI Workflows
Front's MCP Server & AI Workflows Upgrade streamlines operations with external AI assistants, automation, and quality controls.
Crescendo CXP: AI Customer Support Transformation
Crescendo Customer Experience Platform: AI-native solution for streamlined CX operations, improving customer support efficiency and insights.
How to best run customer support when you are a small business
Consumers are increasingly demanding, and inefficient customer support can quickly affect a company’s bottom line, writes Jasmine Gray.
How to ‘surge-proof’ your customer service
Surge periods are normal part of any business activity, especially as customer demand peaks around a range of common annual events such as Easter, which is just around the corner. Over the past few years businesses have seen about 50-60% increase in support volume over the holiday period, but despite being aware that businesses are […]
Managing moments of truth in your business
In today’s digital age of data, social media and instant gratification, we desperately crave feedback. Whether in our personal or professional lives, feedback is king. Why do we need it? Essentially, to understand how we can be better – identifying and fixing problems and making improvements. Getting feedback when you’re a business is not […]
Small business, big business – does size really matter?
Voice communications are getting a huge boost in flexibility and functionality by being hosted in the cloud.
MyNetPhone expands Australian customer support operations
MyNetFone has expanded its customer service and support operations to accommodate growth in its residential and small business divisions.