MyNetFone has expanded its customer service and support operations to accommodate growth in its residential and small business divisions.
Australia’s largest provider of VoIP Phone and DSL internet for residential and business users, MyNetFone Group has increased staff by 33 percent in the past two years – the vast majority being placed in the company’s customer service and technical support call centre divisions.
To accommodate for this growth and allow space for future expansion, MyNetFone has leased extra space in its Surry Hills office. This has made room for the continued expansion of the customer service and technical support teams.
Rene Sugo, CEO of MyNetFone Group, stated: “Contrary to recent industry trends, MyNetFone Group strongly believes in onshore support and service.”
“Together with our substantial investment in Australia-based Research and Development, our dedication to local customer support forms the foundation of our commercial success.”
“From our expanded facilities in our Surry Hills headquarters, we are not only in a position to deliver the best possible service to our customers today, but can also cater for further expansion in the business and enterprise markets,” he added.
Sugo is a regular contributor to Dynamic Business, recently highlighting three tech trends to watch in 2013.