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The pandemic has given businesses a new standard for customer engagement
As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…
How will chatbots transform customer engagement in 2020?
2019 has been the year of customer empowerment. The days of struggling to get hold of a customer service agent are over. Due to the proliferation of technology, streamlined communication between consumers and businesses has never been so strong. As part of this advancement to bring customers and agents closer together, conversational interfaces, such as… Continue reading How will chatbots transform customer engagement in 2020?
How to ‘surge-proof’ your customer service
Surge periods are normal part of any business activity, especially as customer demand peaks around a range of common annual events such as Easter, which is just around the corner. Over the past few years businesses have seen about 50-60% increase in support volume over the holiday period, but despite being aware that businesses are… Continue reading How to ‘surge-proof’ your customer service
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