The four major banks are closing the gap in business satisfaction against smaller rivals. Satisfaction with the Big Four climbed to a new record high in November, continuing a trend seen throughout 2011, according to the DBM Consultants Business Financial Services Monitor.
Bunnings Warehouse is leading its competitors Thrifty Link, Mitre 10 and Home Hardware when it comes to customer satisfaction, value and range of products, according to a new Canstar Blue survey.
In a guest post for Dynamic Business, Kim Irvine looks at four ways to ensure you deliver the best customer service, every time.
New technology and social media are great, but maintaining some old fashioned thoughtful gestures can make a real difference to the way customers view your business and its brand.
Today, a single customer complaint from someone with influence can have more impact on your company’s reputation than your best marketing. So here are six lessons small businesses can learn from Dell’s social media customer service success.
The Good Guys is leading the electrical retail industry when it comes to customer satisfaction, according to new Roy Morgan research, beating out rivals Retravision, Betta Electrical and Dick Smith.
Danielle MacInnis blogs about locating your customer touch points to build your brand.
“The way your customers experience their journey with you, especially in a service based business, is such a powerful way to build brand loyalty and devotion – but so many businesses stuff it up.”
Everybody has their own preferences: speaking to a sales person, or doing their own internet research about a product? Customers are always going to have a preference about how they would like to contact a business. Some may like to fill in a form on a website and others may like to pick up the phone and call.
Danielle MacInnis blogs about businesses that refuse to focus on what their customers need.
“If you don’t engage they will by-pass you. It’s so easy for them to ignore – they can turn off the tv, delete the email and fast forward the podcast.”
It’s the dilemma on many small and medium sized businesses minds – how do they make sense of the complex digital advertising landscape?
