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Bunnings leading home improvement satisfaction stakes

Bunnings Warehouse is leading its competitors Thrifty Link, Mitre 10 and Home Hardware when it comes to customer satisfaction, value and range of products, according to a new Canstar Blue survey.

Bunnings is leading the local $40 billion home hardware market, though one-fifth of consumers say they regret taking on jobs too big for them when renovating.

Canstar Blue manager Rebecca Logan said doing DIY jobs has increased in popularity, but 17 percent of respondents felt like they’d bitten off more than they could chew and wished they hadn’t taken it on themselves.

“DIY home renovations have become highly accessible following the explosion of renovation reality shows, booming hardware market and popularity of online DIY forums where people can learn from each other’s experiences.”

Males were more likely to regret DIY attempts making up 19 percent of respondents, with females close behind at 14 percent and 12 percent of people saying their DIY jobs ended up costing more than if they had hired a professional.

“Overall, the results show the vast majority of DIY consumer experiences are positive, as Australians take a greater interest in adding value to their properties instead of buying new homes given current cautious levels of consumer confidence.”

Research from IBIS World firm predicts Australia’s DIY market will grow by over 22.5 percent in the next five years.

Maree Sorbello

Maree Sorbello

Maree is a first year student at Sydney's University of Technology, and is one of Dynamic Business' star interns.

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