Tag: CRM

CRM isn’t just about database software. Customer relationship management is a key business practice that should be ingrained in your processes and your staff.

Charles Pludthura blogs about the difference CRM tools can make to a business’ current situation.

“Think about CRM tools and how they can improve upon the current situation. What is that worth to a buyer – in terms that really matter – Increasing Revenue, Avoiding Costs or Improving Service?”

Charles Pludthura blogs about CRM’s ability to help businesses to drive through the operational improvements needed to survive the downturn.

“Businesses also need to examine how they can safeguard revenues and profitability, and particularly within their own customer base. Otherwise, they are just delaying the inevitable…”

I was doing some research recently and came across some Australian software developers working hard at being big, by helping small businesses.

The SMB CRM market has become quite exciting in recent times with some fireworks to come – which means increased competition and better products and prices.

Microsoft Dynamics CRM Online was launched today, with this cloud based customer relationship management (CRM) software providing small business a serious alternative to using Salesforce.com to manage relationships with customers.

Australia prides itself on being a ‘fast-follower’ in technology trends and Cloud Computing is no different. Here is a snapshot of what is happening in Australia for SMBs.

Why should a business buy a CRM? When is the right time for a CRM? Like as business decisions, you need to get some value from a CRM. When the current manual methods become unwieldy then it’s time to take a closer look.

Thirty seconds is not a lot of time to ‘pitch’ yourself, so it’s a great test of how good your elevator statement is. It’s also a timely reminder that you need to practice your networking, just like anything else you want to do well. Here are my tips for improving your networking…

Tall Emu is not in the business of putting people out of work, but it is claimed that its affordable new CRM system is so good it will actually replace staff – or give businesses the chance to move them on to tasks that better utilise their talents.