#Client Relationships
Moving to the cloud – Benefits for the accountant/small business client relationship
Cloud migration is a growing trend among small to medium sized businesses in Australia. Accounting practices are also embracing cloud technology – The May 2015 Cloud Readiness Survey from Digital First demonstrates that the shift to the cloud is happening. Nearly half of the respondents (43%) see a major shift to cloud software likely to […]
10 tips for keeping clients happy
There’s nothing more elating than that feeling after getting a new client, but what about maintaining that happiness in your clients beyond the first win?
8 customers you should avoid
These irritating customers are usually more bother than they’re worth.
How to turn a one-off client into a repeat customer
If you’re looking to keep your customers around a little longer you need to improve your communication.
Attract customers who want to buy: 7 ways
A new HubSpot survey proves inbound marketing is a hands down winner in customer attraction. Here are seven tips on how to drive customers to your door.
5 ways to keep tabs on customers
Here’s how to find out what’s really happening inside your customer’s business.
3 keys to great customer relationships
Customer relationships are all about emotions rather than features and functions.
Lunch meetings: 5 reasons they work
Have an important meeting? Here are five reasons to do it over lunch, and some tips to make the most of it.
3 ways to keep your best customers
You’ve got three ways to keep your best customers on board. Here’s how to manage each.
How to win a customer back
Departing customers can teach you how to win them back, but only if you’re open-minded. This is how you should be thinking about it.
How to get rid of bad clients
Why you should choose peace of mind over revenue and cut ties with bad clients.
How to break bad news to clients
3 tips for delivering bad news without hurting the client relationship or your credibility.
The art of saying thank you in a memorable way
Handwritten thank you cards may seem like a relic from your grandmother’s era but they are still alive and well today and if used effectively, can even be a great boost to your business.
Why trusting relationships with clients and prospects are a must
Just made a new network contact? It’s now your job to build a strong enough relationship that will earn you the right to ask for their business. Building strong and trusting relationships with your existing customers is also fundamental to the long term success (and profitability) of your business.
The risk of being too nice in business
Having good relationships with your clients is critical to overall business success, making it important that everyone you’re directly associated with sees you as a ‘people person.’ Despite this, being too nice can lead to low productivity and smaller profits.
Customer problems are your opportunities
Don’t ignore your customers’ headaches. Here’s how you can use them to boost business.
Get closer to key customers
What are you offering that will maintain and strengthen your relationships with your key accounts?
SMB owners, know your limits
If you can’t drink your colleagues under the table, don’t attempt to. If you can’t function on less than 8 hours sleep, don’t try. Lady Danielle Di-Masi looks at understanding your weaknesses to stay ahead of the game.
Goals for 2012 and the books to get you there
The new year is rapidly approaching and although some of you will have already planned your key goals and the actions required to achieve them in 2012, some will not.
Don’t forget this part of communication
Lady Danielle Di-Masi blogs about choosing the right environment for your meetings, functions and events. “Etiquette is not just about food and wine, it is all about making your guest comfortable in your presence and this includes selecting the right environment.”