Tech

Amazon’s recent Australian launch received a lukewarm reception, with average prices and faster shipping being the only apparent selling points. What you can’t see though is that their competitive advantage is behind-the-scenes of its website. Amazon embraces testing and experimentation, otherwise known as Conversion Rate Optimisation (CRO). Amazon succeeds where other online retailers fail because […]

In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]

Could a robot do your job? It’s a question that a lot of us are asking ourselves at the moment and, in many cases, the answer is probably yes. Well, maybe not right now, but as artificial intelligence (AI) becomes more advanced, the higher the chances of us finding ourselves redundant in our current roles. […]

Whether you’re an entrepreneur or a growing company, you’ll find that certain apps increase organisation  improve productivity, and reach customers with less effort. Here are 10 small business apps worth trying. Asana Organize projects all in one streamline place online. Asana is an outstanding productivity app that puts email, spreadsheets, documents, and other essentials all in […]

The futures of finance and technology have never been so closely intertwined as they are today. Cloud computing underpins this. What are the challenges associated with moving finance functions to the cloud and how do you overcome them? The migration of financial applications to the cloud is happening much faster than expected. Research firm Gartner […]

Small Australian retailers need to figure out what they can ‘uniquely own’ on Amazon and not waste their time on products that won’t win them the Buy Box, according to Brent Bellm, the CEO of ecommerce solutions provider BigCommerce.   Bellm described Amazon as the “best online retailer we’ve ever seen”, adding that the company […]

E-commerce is the lifeblood of many businesses. You literally cannot afford to have any mistakes made regarding your ecommerce store’s design. You also cannot afford the cost of lost traffic and abandoned shopping carts because of inadequate shopping site designs. Here are a few tips about what you should look for in an e-commerce store […]

A lack of training and career development is fuelling employee dissatisfaction amongst Australia’s IT workers, with 49% actively looking for new work and a further 40% open to jumping ship for the right offer. These findings are from a survey of nearly 2000 tech workers undertaken by IT workforce solutions specialists Greythorn, which gathered data […]

Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out of reach for businesses of all sizes. Today, these virtual agents, otherwise called chatbots, are very real, indeed with business adoption growing exponentially. Last month NAB rolled out its ‘virtual banker,’ […]

Artificial Intelligence makes headlines every day: alternately promising to save the world, or destroy it completely.  There’s no doubt that it holds exciting potential for businesses. A new global study by Capgemini found that 83 percent of firms surveyed reported that AI generated new roles, with three-quarters seeing an uplift in sales related to AI […]

They’re often portrayed as socially isolated, disaffected young men tapping keyboards in darkened basements. Motivated by the promise of global notoriety, they spend hours trawling for IT security weaknesses trying to cause disruption and destruction. The reality of hackers today is somewhat different. Often highly educated, many work in loosely connected groups that share knowledge […]

When you are starting a business, the easiest way to get your name out there is online. Google has proven time and again that more people search for new businesses online than through any other medium, so you need to master ways to create strategic marketing strategies. Here are four of many awesome online marketing […]

When you’re just starting an ecommerce business, many decisions need to be made about how you plan to operate. Even if you’ve had your doors open for decades, these same areas need to be revisited every so often to ensure that you’re doing things the best way possible. One of these is your shipping processes. […]

There’s a virtual armada of icebergs out there today in the form of legacy enterprise resource planning (ERP) providers. These ERP icebergs show many of the same characteristics as their Antarctic counterparts. They’re old and have been frozen in place for decades. What you see is not what you get – the danger lurks beneath […]

Australian businesses are connected to more than 210 million people, globally, through Facebook, while more than one in three SMBs have been built on the social media platform. Kaylie Smith, Head of SMB for Facebook Australia & New Zealand, spoke to Dynamic Business about the company’s local data, including findings from a recent poll of […]

For those entrepreneurs who envision their business as the next big thing, it will pay dividends to take cues from forward-thinking leaders, such as Tesla founder and CEO Elon Musk, and surround themselves with inspirational peers.  Likewise, it’s incumbent on entrepreneurs seeking to both disrupt the market and avoid being disrupted to continually leverage – […]

By actively supporting flexible and remote work, businesses can position themselves as employers of choice in the ever-more-ruthless war for talent.  Plus, if they’re seeking to be national or even global in scope, enabling ‘distributed collaboration’ – i.e. the ability for people to work together as a team, albeit remotely – isn’t just a strategy […]

With Amazon having its soft launch in Australia, today, Dynamic Business spoke with Dominique Lamb, the CEO of the National Retail Association (NRA) who admitted the ecommerce giant was a ‘worthy opponent’ for local retailers but one that can’t satisfy demand for ‘retail as entertainment’. [Related: Let’s Talk… Ecommerce and If you can’t beat them, join […]

With Amazon expected to launch in Australia on Thursday, the build up has seen mixed reactions from online retailers. While the immediate response from many has been one of fear and skepticism, there’s no doubt that appetite among consumers is alive and well. A recent study by Nielsen reported that 75% of Australians aged 18+ […]

High-profile entrepreneur Mark Bouris will head up a taskforce established by the Federal Government to encourage small businesses to adopt digital technologies that will streamline their operations. Bouris will be joined on the Small Business Digital Taskforce by Spiro Pappas (Executive General Manager of Global Institutional Banking at NAB), Pip Marlow (former MD, Microsoft Australia), […]