Tech
More than 2500 years ago, Greek philosopher Heraclitus declared the only constant in life is change. In the early days of 2018, his words have never been more accurate. But why is it that some organisations thrive in this environment while others wither? What’s the secret to success in a constantly evolving world? On the […]
Specialist advisers can now apply for grants from the Federal Government to help small business employers in metropolitan and regional areas take advantage of digital opportunities. As part of its Australian Small Business Advisory Services (ASBAS) program, the Federal Government will invest up to $18.02million over three years on the provision of low cost, high […]
Facebook’s latest algorithm changes are being called a ‘nightmare’, even ‘apocalyptic’ for businesses and publishers. Yes, the update will make it more difficult for SMEs to reach their target audiences than previously. But we’ve been here before. And businesses will simply have to adapt their social media strategy to remain competitive. Why the changes? The […]
To coincide with the forthcoming local launch of Amazon’s cloud-based, AI-powered voice assistant Alexa, online employment market SEEK has announced a compatible voice-activated job search. According to Amazon, three Alexa-enabled, voice-controlled speakers – the Echo, Echo Plus and Echo Dot – will ship from the company’s local website “beginning early February”, with the devices also […]
Consumers have become increasingly comfortable with providing personal data to brands in order to receive a personalised experience and seamless customer journey. However, recent news that Uber concealed a data breach affecting 57 million users and drivers for a year, demonstrates the rapid mistrust a brand can generate when it doesn’t adequately protect this data, […]
Amazon’s recent Australian launch received a lukewarm reception, with average prices and faster shipping being the only apparent selling points. What you can’t see though is that their competitive advantage is behind-the-scenes of its website. Amazon embraces testing and experimentation, otherwise known as Conversion Rate Optimisation (CRO). Amazon succeeds where other online retailers fail because […]
In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]
Could a robot do your job? It’s a question that a lot of us are asking ourselves at the moment and, in many cases, the answer is probably yes. Well, maybe not right now, but as artificial intelligence (AI) becomes more advanced, the higher the chances of us finding ourselves redundant in our current roles. […]
Whether you’re an entrepreneur or a growing company, you’ll find that certain apps increase organisation improve productivity, and reach customers with less effort. Here are 10 small business apps worth trying. Asana Organize projects all in one streamline place online. Asana is an outstanding productivity app that puts email, spreadsheets, documents, and other essentials all in […]
The futures of finance and technology have never been so closely intertwined as they are today. Cloud computing underpins this. What are the challenges associated with moving finance functions to the cloud and how do you overcome them? The migration of financial applications to the cloud is happening much faster than expected. Research firm Gartner […]
Small Australian retailers need to figure out what they can ‘uniquely own’ on Amazon and not waste their time on products that won’t win them the Buy Box, according to Brent Bellm, the CEO of ecommerce solutions provider BigCommerce. Bellm described Amazon as the “best online retailer we’ve ever seen”, adding that the company […]
E-commerce is the lifeblood of many businesses. You literally cannot afford to have any mistakes made regarding your ecommerce store’s design. You also cannot afford the cost of lost traffic and abandoned shopping carts because of inadequate shopping site designs. Here are a few tips about what you should look for in an e-commerce store […]
A lack of training and career development is fuelling employee dissatisfaction amongst Australia’s IT workers, with 49% actively looking for new work and a further 40% open to jumping ship for the right offer. These findings are from a survey of nearly 2000 tech workers undertaken by IT workforce solutions specialists Greythorn, which gathered data […]
Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out of reach for businesses of all sizes. Today, these virtual agents, otherwise called chatbots, are very real, indeed with business adoption growing exponentially. Last month NAB rolled out its ‘virtual banker,’ […]
Artificial Intelligence makes headlines every day: alternately promising to save the world, or destroy it completely. There’s no doubt that it holds exciting potential for businesses. A new global study by Capgemini found that 83 percent of firms surveyed reported that AI generated new roles, with three-quarters seeing an uplift in sales related to AI […]
They’re often portrayed as socially isolated, disaffected young men tapping keyboards in darkened basements. Motivated by the promise of global notoriety, they spend hours trawling for IT security weaknesses trying to cause disruption and destruction. The reality of hackers today is somewhat different. Often highly educated, many work in loosely connected groups that share knowledge […]
When you are starting a business, the easiest way to get your name out there is online. Google has proven time and again that more people search for new businesses online than through any other medium, so you need to master ways to create strategic marketing strategies. Here are four of many awesome online marketing […]
When you’re just starting an ecommerce business, many decisions need to be made about how you plan to operate. Even if you’ve had your doors open for decades, these same areas need to be revisited every so often to ensure that you’re doing things the best way possible. One of these is your shipping processes. […]
There’s a virtual armada of icebergs out there today in the form of legacy enterprise resource planning (ERP) providers. These ERP icebergs show many of the same characteristics as their Antarctic counterparts. They’re old and have been frozen in place for decades. What you see is not what you get – the danger lurks beneath […]
Australian businesses are connected to more than 210 million people, globally, through Facebook, while more than one in three SMBs have been built on the social media platform. Kaylie Smith, Head of SMB for Facebook Australia & New Zealand, spoke to Dynamic Business about the company’s local data, including findings from a recent poll of […]
