Strategy
With more Australians turning to ratings and review sites to help them make purchase decisions, it is imperative that businesses have a strategy for responding to negative reviews. Why bad reviews aren’t so bad A negative review isn’t necessarily a bad thing, as it can also provide businesses with an opportunity to develop the business […]
Yes, you read that right. It’s time to ditch that 30-page document and put it in the bin where it belongs. Professionals agree that writing a formal business plan is not the best strategy, most especially for SMEs that have limited time and resources. Not having a business plan doesn’t mean you’re going to spend […]
Have you started 2017 struggling to get your staff involved in process improvement initiatives? If so, you’re not alone. Businesses in virtually every industry wrestle with how to engage teams in efforts to improve business processes and then, once they do get them involved, how to sustain the momentum. The good news is that employees […]
January is a time for reflection, marking the end of a busy 2016 and heralding an exciting new year. It’s important to use this time to recalibrate your business’s thinking on customer service and plan service goals and objectives for the year ahead to grow and retain your customer base. Questioning your company’s emphasis on […]
Being agile in business today means you’re flexible, fast and adaptable. While agility has been a necessity in the fast-moving world of software development for some time, creating a structure that allows for rapid innovation is good for any business, regardless of the industry or functional area in which they operate. So how does an agile approach […]
Business development involves activities that enhance the value of your brand, such as capturing market share and nurturing relationships with internal and external stakeholders. Regarding the latter, without feedback from clients and employees, it will be difficult for organisations to determine the direction business development should take. Here are five ways to attain your business goals through feedback: Improve Employee Workflow […]
Innovation: it’s a buzzword commonly heard in the realm of business, and for good reason. Entrepreneurs are encouraged by their mentors to innovate; the word appears in slogans and taglines across the web. So just what is innovation, and why is it so critical to the success of your small business? What is innovation? Most […]
Whether you call it the ‘sharing’, ‘gig’, ‘freelance’ or ‘on demand’ economy, the way we work and hire has changed significantly in the past few years. Now, 30% of Australians are undertaking some form of flexible freelance work. Over in the US, around 35% of the workforce is now considered ‘contingent’, with that number estimated […]
Throughout the world, the pace of digital disruption is increasing by the day. Business models are being challenged, workplaces altered and career paths brought into question. Change has become the only constant. To survive in this ‘new normal’ world, organisations must constantly strive to innovate. Those that do stand to succeed, while those that don’t […]
Businesses must navigate a multitude of risks daily. While large companies tend to have dedicated “risk management” departments, which monitor threats to profitability, among SMBs, risk management often begins and ends with physical risks, including those posed by work health and safety hazards. But what of the risk of competition, market conditions, cyber security breaches and emerging industry disrupters? SMBs can’t afford to take these risks for granted, […]
By seeking out ‘smart capital’, as distinct from seed funding, early stage SMEs can enhance their business acumen, avoid unnecessary start-up mistakes and increase their appeal to prospective investors, according to Kylie Hammond, founder and CEO of Director Institute. “Smart capital is money from an individual or group of individuals who can, by sitting on an […]
It’s a tough time for retail sales, with Australian Bureau of Statistics (ABS) data showing this key driver of economic growth is stalling. Traditional sales tactics are becoming less effective due to the wealth of information freely available to people today and, thus, the rise of the savvy consumer. Trends globally echo this sentiment, with 57% of retailers agreeing buyers are less […]
When I say ‘stop selling like a dinosaur’, I’m referring to the old school approach of promoting your business – think letter box drops, lead boxes, door knocking. This scattergun approach tends to take up at lot of time and result in a low conversion. These days there are many more effective ways for you […]
As Alec Baldwin famously said in the film Glengarry Glen Ross: ‘Always Be Closing’. And there’s no shortage of people looking to become closers. Amazon has 439,752 book results when you search the word “sales”. From titles like “The Psychology of Selling” to “Secrets of a Master Closer”, all offering advice on how, when, and […]
The fastest way to build a team of intrapreneurs – i.e. entrepreneurial types who operate within an organisation they don’t own – is through a recruitment process that doesn’t involve phoning referees listed on CVs. When you’re recruiting, calling a listed referee on a CV will be a waste of time as they will always give a glowing reference. Employers […]
In May, this year, the Reserve Bank of Australia released a new surcharging standard, which introduced a ban on excessive surcharges. The ban, which is being enforced by the Australian Competition and Consumer Commission (ACCC), commenced for large retailers this month but all other merchants have until 1 September 2017 to comply with it. Dynamic […]
While some domain names cost businesses as little as $19 to register for a two-year period, some are literally selling for tens of thousands of dollars in Australia. As a pure investment, domain names are possibly the greatest ROI opportunity that exists. What’s the value in a domain name? All domain names are not created equal. […]
By expanding its on-demand food delivery service into Perth, Deliveroo has created new opportunities for growth in the other Australian capitals where it operates, according to country manager, Levi Aron. Founded in 2013 by William Shu and Greg Orlowski, the London-based company hit it’s 100th city milestone, last Tuesday, when it launched in Perth. Deliveroo’s […]
Hiring skilled staff who are based offshore can transform your small business and position it for growth, but it’s a decision where you must look before they leap. A business with problematic management and poor retention, for example, will not suddenly rid itself of these issues by moving its accounts payable section offshore. Businesses are […]
No one wants to think about disasters but they do happen, far more often than expected. IT risks to your business include hardware and software failure, human error, spam, viruses and malicious attacks, as well as natural disasters such as fires, cyclones or floods. According to a survey conducted by the Disaster Recovery Preparedness Council […]
