News

Poor customer service is losing Australian businesses customers, particularly to the online space, according to Timothy Millett, director of training and development for i perform.

When we talk about ‘leadership’ we often confine our thinking to the workplace, or philanthropic boards, or structured team-based activities like clubs, sport, or community groups.

The NAB National Small Business Summit 2011 will see the launch of a new segment, The FIX IT Forum, where small businesses can highlight issues most important to them.

ON THE COVER: Graphic designer Yiying Lu of Walls360 on her infamous Twitter ‘fail whale’ and how it led to success.

I am often asked to put together events for clients, and despite all my best efforts to suggest alternate activities, they insist I go ahead. When my concerns come to the fore, they then say “the ROI on that wasn’t great”, or my favourite, “we didn’t get many people, what went wrong?

While the end of the financial year can sometimes be a rushed haze of numbers, money, stock and papers, I think it’s important to take some time to reflect on the year that has just passed.

Freelancer.com has launched the world’s largest crowdsourcing site for logo designers. More than 600,000 designers have signed up to the outsourcing website, making it the highest concentration of designers online.

It’s common knowledge that the dual economy developing within pockets of the Australian employment sector is putting additional pressure on SMEs to compete for staff.

The Reserve Bank has decided to leave the cash rate at 4.75%, announced RBA governor Glenn Stevens.

Many managers find themselves under enormous time pressure. Why? Too often it’s because they’re doing their job… and that of many others!

The World Health Organization (WHO) International Agency for Research on Cancer last week listed the signals from wireless devices, such as mobile phones, as “possibly carcinogenic”.

Location-based advertising and mobile phone vouchers will be the key to the future of advertising and promotions, according to a survey commissioned by navigation and location data specialists NAVTEQ.

A program designed to attract investment to the Gold Coast has resulted in a boost for the Queensland city’s economy to the tune of more than $100,000 day for the past two years.

Businesses that hire employees at the minimum wage will need to note that the Federal Minimum Wage has increased by $19.40 per week.

Social media has become a significant cyber threat according to the latest State of Security for Australian Businesses report, issued by global security software company Symantec.

I’m watching the carbon pricing debate unfold and am still amazed by the circus that is Australian politics. The entire debate seems to have been hijacked by a star-studded TV ad.

Small local retailers are the beneficiaries of a new consumer trend towards increasing support for locally owned and operated stores and producers.

Concerns about the impact of the rising Australian dollar have been subdued by a new report that shows high visitor expenditure expected in Sydney and Melbourne.

Happy June! The end of financial year ‘EOFY’ is almost upon us!

I know that, for some of you, today signals added stress and more pressure. But that doesn’t need to be the case.

Women making their mark in leadership roles will be the focus of Macquarie University’s Women, Management & Work Conference.