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“Please place item in the bagging area” – you place the item – the command repeats. You lift and replace the item – “please place item in the bagging area” – you turn for help and there’s no one there. “We regret to advise that your imminent flight has been cancelled [therefore ruining your long […]
Let’s be honest; nobody likes to put more effort into something, when he can have same results with less. This state of proceeding with something with little difficulty, we know as convenience, is therefore something that is instantly appealing to the widest amount of people, which could be otherwise divided by the myriad of other […]
Successful entrepreneurs have lots of things in spades – great ideas, the passion to bring them to life and the guts to turn them into a business. But budgets are tight in the startup world and an entrepreneur also needs to be great at managing them. Couple this skill with the right mix of work […]
Have you noticed yourself feeling more anxious, exhausted, susceptible to mood swings, or unable to sleep at night? If any of these symptoms sound familiar, you may be a small business owner on the brink of burnout. According to a 2011 Australian Bureau of Statistics report, managers are the occupation group most likely to experience […]
Launching your brand internationally is a growth strategy that follows from success. But success in one market shouldn’t be construed as a right of passage to success in another. The failure of Starbucks in their attempt to import an Americanised version of ‘coffee culture’ into Australia, a country already au fait with it’s coffee habits, […]
Organisations often view their workforce as an amalgamation of highly talented individuals bringing their own unique skills and experience to the table. Indeed, the strength of a team has traditionally been built upon the knowledge of individual members, who have all come together as a collective. As such when interviewing potential candidates, organisations tend to […]
Building customer loyalty can be a challenge when getting a new business off the ground. The secret is to get to know your customers, find a way to relate to them and exceed their expectations at every turn. This will create positive word-of-mouth, and bring in more business for you. Here are some tips to […]
Have you ever travelled, offered to bring something back and ended up with a shopping list and half your luggage allowance already accounted for? For Alex Hsu, this was an all too common predicament. Frequently travelling to the US for his IT business trading computer parts, Alex became inundated with requests for running shoes, typically […]
We’ve all heard the word ‘disruption’ being bandied around in a business context, but how does it really impact businesses and as its urgency increases, how can they respond to it? American Express recently explored this point with a major research study, capturing the views and practices of 250 CFOs from companies with revenues of […]
When personal computers first entered the workplace, this caused a major shift in how businesses operated. This one advancement ended the need for businesses to spend boatloads of money on manual typewriters and cases of whiteout. As software became more advanced, the need to store paper-based files went by the wayside as well. In order […]
With exposure to a wider customer base, lower overheads, greater choice and more competitive prices, the benefits of online retailing are obvious. Online is the birth place for many emerging retailers while the bricks and mortar sector strive to ‘get with the game’. But it wasn’t always this clear. John Winning, CEO of Winning Group, […]
Humans are creatures of habit; we subconsciously drift into routines that provide predictability and a sense of comfort and security. Habits and routines have their place – they get us up in the morning and into work on time but as soon as we stop achieving the desired result, we change them. As individuals, we […]
You may think you have found your ideal candidate – they tick all the boxes, all the skills required and they are a great cultural fit. But while going through all the paperwork and deciding whether the candidate might actually be perfect for your organisation, the applicant has taken another job and left you having […]
Acquisitions and mergers can be exciting. However, they can also be confusing for customers, employees, and other stakeholders, as the new organisation works out its unified identity and goals. One of the best ways to minimise this confusion is to consider a strategic rebrand. When an organisation acquires another company or two businesses merge, the […]
Leaders make decisions that impact the wellbeing of countries, companies and communities. It is better for all when those decisions are oriented toward what is right and proper, not what is merely permissible. This is where a moral compass comes in. You may recall the story of Bernie Madoff, who defrauded clients of millions of […]
If figures from Deloitte are to be believed, Australia’s digital economy is booming – with the advisory firm valuing it at $AUD79 billion. Another report by Chinese networking firm Huawei now ranks the country in 12th position among 50 leading countries, for Internet connectivity and adoption of a digital economy. The digital enterprise within Australia: A […]
When it comes to crisis management, many organisations adopt the ostrich philosophy – they bury their heads in the sand, wishing and hoping that nothing bad will ever happen. But navigating the waters of a potentially disastrous situation requires more than just wishful thinking. As PR professionals, we need to be prepared and comfortable to […]
For Andrey Shirben, entrepreneurialism is not defined by simply starting and running a business. Beginning in Israel at the early age of 19, Shirben soon identified himself as an entrepreneur with wider aspirations to build and grow businesses of the future. Anticipating an impending boom of online business, Shirben sought to realise his goals by […]
Malcolm Turnbull’s hostile takeover of Australia’s top job this week shines the spotlight squarely on the issue of leadership changes. No doubt, Mr Turnbull’s path ahead will be met with numerous challenges and overcoming them will test his leadership and management abilities like never before. Mr Turnbull’s party members will be experiencing many of the […]
Ever wonder why some people get ahead, buy a car, buy a house and go on fantastic holidays while you continually struggle to make ends meet? The secret is to plan for your goals and above all to BUDGET. You’ve probably heard the well known saying “The problem is not that you plan to fail, […]
