Customer service: Investing in a personal approach
“Please place item in the bagging area” – you place the item – the command repeats. You lift and replace the item – “please place item in the bagging area” – you turn for help and there’s no one there. “We regret to advise that your imminent flight has been cancelled [therefore ruining your long… Continue reading Customer service: Investing in a personal approach
Navigating business in an uncertain economic climate
Every business is a boat on the economic seas. Although bigger boats have a better chance of riding out storms, the small ones can have as much of a chance if navigation is mapped out with care.