Lady Danielle Di-Masi
SMB owners, know your limits
If you can’t drink your colleagues under the table, don’t attempt to. If you can’t function on less than 8 hours sleep, don’t try. Lady Danielle Di-Masi looks at understanding your weaknesses to stay ahead of the game.
Confidence, key to networking and events success
Does the thought of networking make you a little anxious? You’re not alone. Lady Danielle Di Masi blogs about walking into a business networking event with confidence. “If you have to fake it till you make I say go for it and never let something like the unknown or nerves get in the way of getting what you deserve.”
5 top business etiquette tips
Lady Danielle Di-Masi refreshes your memory on the five top business etiquette tips to help you be successful for the year ahead. Will you need to practice your handshake over the holidays? “Give me a limp handshake and I will slap your wrist and make you do it again.”
Online behaviours: a look at netiquette
Lady Danielle Di-Masi blogs about minding your manners online. “Netiquette is all about proper conduct online…”
Your attire guideline
Lady Danielle Di-Masi blogs about ensuring you’re appropriately dressed for business events and functions. “If an event goes to the effort to state the attire then you should go to the effort to dress appropriately. They obviously have a standard that they would like to see for the function…”
Don’t forget this part of communication
Lady Danielle Di-Masi blogs about choosing the right environment for your meetings, functions and events. “Etiquette is not just about food and wine, it is all about making your guest comfortable in your presence and this includes selecting the right environment.”
The email time stamp perception
Lady Danielle Di-Masi blogs about how those emails you send late at night might be perceived by the receiver. “Getting emails in the middle of the night also might make people question what you have been doing online till 2am. Sure the reality may be that you have to do these sorts of hours, but that is what the draft folder is for and send the email first thing in the morning.”
There’s no such thing as an informal meeting
Lady Danielle Di-Masi blogs about treating every meeting as important, even “informal” ones over coffee. “Always remember you are your client’s experience of the company, you are the service and the product. How you act in your meetings, any meeting no matter how informal you may think it is, influences the way they perceive you and your company as a firm and its value.”
Do you have the right?
Lady Danielle Di-Masi blogs about the six questions you should ask yourself before entering into any conflict, discussion or any interaction “It’s so easy to want to make everything right, fix people, fix situations but you sometimes have to step back and say ‘this isn’t mine to fix.'”
They want you to do well
Lady Danielle Di-Masi blogs about shaking off nerves before public speaking. “If you are running a meeting, a training session, being interviewed or speaking at an event then shake off those nerves and feel confident that everyone that will be seeing you wants you to do well; for their sake as well as yours.”
If you can’t say anything nice…..
Lady Danielle Di-Masi looks at minding your manners in emails. "I know we've all been there, you're about to rush off to a meeting when you notice an email from a colleague, staff member or client just asking a question that you know only needs a quick response and you can delete that email… So you quickly type a “yes” or “no” and delete and rush off to your meeting."
Handshakes are Switzerland
Lady Danielle Di-Masi looks at handshaking etiquette – for both men and women. “There is nothing more neutral, as far as behaviours are concerned, than shaking someone’s hand – a man or a woman.”“
What are you afraid of? Linkedin is harmless
Lady Danielle Di-Masi blogs about embracing LinkedIn and enjoying the connections it will deliver to your business. “LinkedIn is a brilliant way to connect with associates all over the world, not just those that may be in your local business groups. You can connect with like minded entrepreneurs, or people in companies that you wish to work with, speakers or consultants you want to learn more from …”
Vibrate is not silent
Lady Danielle Di-Masi looks into the etiquette of mobile phone use. “Have we missed one important aspect of putting your phone on silent? Vibrate is not silent.”
The thank you email
Lady Danielle Di-Masi blogs about how undervalued the simple “thank you” has become. “Being polite, gracious and building rapport is never pointless; it is actually time very well spent.”
Are you communicating to your strength?
Lady Danielle Di-Masi blogs about the link between a making a strong first impression and being successful in business. “Once you get that first 7 seconds over with then you need to move on to making a lasting impression that continues through your entire relationship with this person.”
What can you learn from the Dalai Lama & animals to help your business?
Lady Danielle Di-Masi blogs about her recent encounter with the Dalai Lama. “He explained that to connect successfully with each other we need to understand that need and nurture your fellow man. Nurture him with kindness, respect and compassion and they will do the same back to you.”
Is referral business just about giving good service?
Lady Danielle Di-Masi blogs about the importance of ensuring your behaviour is flexible enough to fit the client. “Referrals are a huge part of being successful in business but does it happen just because you give a good service?”
Are client pet peeves losing you business?
What happens if you are ruining your business by behaviours you didn’t even realise you were enacting? Pet peeves are what I am talking about. People won’t let you act out pet peeves over and over again; you will lose clients over this.