Letting AI handle customer service: Good idea or total disaster?

What franchisees must check before they sign, and at every stage after

Let’s Talk: How do I deal with a negative review that is factually wrong or unfair?

Let’s Talk: The tax structure mistakes SMEs make in month one and regret in year five

Everything to know about the changes hitting SMBs on 1 July 2026

Founder Friday: How Amaree Collection grew to $200K in annual revenue entirely on word of mouth

This week’s Founder Friday hears from Ann-Maree Awad on how she built Amaree Collection from her living room.

Everything you need to know about getting found in AI search

Heather Holmes of Publicity For Good explains what actually builds the kind of authority that gets your business recommended by ChatGPT, Claude and Perplexity.

Let’s Talk: What should I actually have in a contractor agreement to avoid disputes later?

This week’s Let’s Talk, our experts discuss what belongs in a contractor agreement before work begins, and the costly issues businesses face when key terms are left out.

What taking a beauty startup from New Zealand to Australia actually taught me about growth

NZ and Australia look like the same market on paper. Dulesé founder Amelia Jory writes about why that assumption is one of the most expensive mistakes a founder can make.

Let’s Talk: When should you pivot your business model?

Pivot or push through? It is one of the toughest calls a business owner can make. In this week’s Let’s Talk, our experts share how to know the difference before it costs you.

EOFY 2026: The ATO’s Compliance Focus and What Taxpayers Need to Know

EOFY 2026 is weeks away and the ATO has unprecedented visibility over your finances. Here is what to do before 30 June.