Terrible PR created by negative customer service

By Monica Rosenfeld · 30 April 2009 · Locked

Camping Disaster: What Went Wrong?

A weekend camping trip turned disastrous when a family of four encountered subpar customer service. Read the shocking story of how one company's mistakes led to a PR nightmare.

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Summary

My husband and I dared to go camping a couple of weeks ago with our three year old and one year old. It took a couple of hours to put the tent up (I wasn’t much help), it rained most of the weekend and on the second and final night I think I was more […]