Tag · 2 stories
#Customer Service Trends
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Locked ◆
Consumers demanding faster service without loss in quality
Close to nine out of ten customers in the Asia-Pacific region want businesses to deliver faster service without compromising on quality, and SMBs are being urged to act on this trend now.
Michelle Sammut · 2 min
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Growing ◆
Prepare for the coming of eight customer service ‘megatrends’
Local businesses are being warned to prepare for the arrival of eight customer service ‘megatrends’ over the next decade, or risk losing business to savvier competitors both locally and internationally.
Lorna Brett · 2 min