3 reasons to tell a customer it’s time to see other companies
By Inc. · 12 April 2013 · Locked
By Inc. · 12 April 2013 · Locked
When a customer insists on speaking with you directly, it may be a sign of a deeper issue. Don't wait until it's too late - discover the 3 reasons why it's time to reevaluate your customer relationships.
When a customer demands to speak with me, the owner, about an issue normally resolved by my customer service team, it usually means that the end of our relationship is nigh.
Tags: Advice, Customer Service, how to deal with complaints, how to deal with unhappy clients, Tips