Tag · 3 stories
#How To Deal With Unhappy Clients
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3 reasons to tell a customer it’s time to see other companies
When a customer demands to speak with me, the owner, about an issue normally resolved by my customer service team, it usually means that the end of our relationship is nigh.
Inc. · 2 min
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How to turn a customer complaint into a win-win
Disputes with customers can be costly, but a complaint that’s dealt with effectively can actually be an opportunity to help your business.
Gina Baldassarre · 2 min
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The risk of putting your head in the sand
Have you ever buried your head in the sand in an attempt to ignore a problem or evade an angry client? We’ve all tried it. But does it ever work?
Rick Mapperson · 2 min