Tag: How To Deal With Unhappy Clients

When a customer demands to speak with me, the owner, about an issue normally resolved by my customer service team, it usually means that the end of our relationship is nigh.

Disputes with customers can be costly, but a complaint that’s dealt with effectively can actually be an opportunity to help your business.

Have you ever buried your head in the sand in an attempt to ignore a problem or evade an angry client? We’ve all tried it. But does it ever work?