How to engage with your customers online
Millions of Australians are using social media platforms to air their views in forums where personal opinion rules and professional objectivity is not required. SMEs need to get wise to it.
Millions of Australians are using social media platforms to air their views in forums where personal opinion rules and professional objectivity is not required. SMEs need to get wise to it.
Mark Allison
Author
May 25, 2010
May 25, 2010
If one negative customer review using social media can cost your business 30 customers, why aren’t you there yet? Not participating in the conversation with your customers online doesn’t mean it won’t happen, just that your voice won’t be heard at all.
David Olsen
Author
May 21, 2010
May 21, 2010
Generation Y, while never fully switching off from work when away from the office, would also refuse a job that banned them from personal social media access.
David Olsen
Author
May 18, 2010
May 18, 2010
Proof that social media is changing the face of the corporate recruitment comes in the shape of Karalee Evans, who has landed herself the role as Social Strategy Manager for Amnesia Razorfish.
Jennifer Blake
Author
May 6, 2010
May 6, 2010
Businesses are failing to embrace social media fully, citing confusion over measuring ROI and fear of negative feedback in Nielsen Online’s 2010 Social Media Business Benchmarking Study.
David Olsen
Author
April 21, 2010
April 21, 2010
Australia’s small and medium-sized enterprises are yet to take full advantage of the social media boom by using social networking as a means to promote their business.
David Olsen
Author
March 25, 2010
March 25, 2010
Social Media Women, a formal networking group that will encourage and assist women to participate more prominently in social media has been launched today to coincide with International Women’s Day. Having recognised the important role women play in social media, the group will give women a voice in all areas of social media. It’s a […]
David Olsen
Author
March 8, 2010
March 8, 2010
A new Sydney based startup is attempting to remove the ʻummsʼ and ʻahhsʼ from our decision-filled world. Enter Frendorsed – a web service which lets your friends either ʻendorseʼ (yae) or ʻrejectʼ (nae) any of your potential purchases. Even better, the idea piggy-backs on two current and major trends: a rise in consumer spending – […]
David Olsen
Author
February 22, 2010
February 22, 2010
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