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Tag: RightNow

Banking on the go

Have you met the new mobile, social customer? In this guest post for Dynamic Business, RightNow Technologies Brett Waters looks at the evolving social and mobile desires of Australian consumers.

Social media exerts influence on consumer purchasing

Australians are continuing their rapid adoption of social media, which is now having a considerable influence on their purchasing decisions.

vividwireless deploys RightNow

RightNow CX has been deployed by 4G wireless Internet network, vividwireless, a Seven Group Holdings Limited company to coordinate its customer service, RightNow supports vividwireless across multiple interaction channels including phone, web, email and chat.

Social media the top priority for Contact Centres

Social media has jumped to the top of the priorities list for Australian-based contact centre managers as companies look forward towards the new financial year

Customers feel ignored by majority of companies

The majority of Australian consumers feel that companies are not aware of customer dissatisfaction, with few trying to win back business, finds a recent survey.


Why is Australia seeing fewer female CEOs?

Fewer women are running the country’s top 200 ASX-listed companies in 2020 compared to the last four years, according to the Chief...

Coronanomics – What we’ve learnt about the economics of COVID-19

If trade bought prosperity to all corners of the world, then COVID-19 is showing the dark side of an interdependent world.

Should you incorporate an AI strategy into your business?

With both government and companies eagerly adopting artificial intelligence (AI) strategies, we explore how AI could also streamline and scale your business....

‘A 10,000 per cent increase in page views in 2 weeks’: how to scale up in a crisis

As a telehealth provider, Coviu experienced a sudden surge in customer demand during the pandemic. Their website saw a 10,000 per cent...

Unemployment rate drops, defying forecasts

Official ABS figures released today show that the unemployment rate has fallen to 6.8 per cent in August, down from 7.5 per...

Qantas disrupts financial services industry with SME business loans

Qantas will start referring business frequent flyers to lending platform Valiant Finance. This partnership helps Qantas members access working capital, asset finance...

Employees willing to salary sacrifice for flexible working: Research

Research from payroll and HR software solutions provider, Ascender, shows that more than one in three (37 per cent) of Australians are...

Let’s Talk: The Right Reasons

A strong story behind a business's inception can have a powerful effect on customers. Customers may identify with a founder's back story...