Tag: RightNow

Have you met the new mobile, social customer? In this guest post for Dynamic Business, RightNow Technologies Brett Waters looks at the evolving social and mobile desires of Australian consumers.

Australians are continuing their rapid adoption of social media, which is now having a considerable influence on their purchasing decisions.

RightNow CX has been deployed by 4G wireless Internet network, vividwireless, a Seven Group Holdings Limited company to coordinate its customer service, RightNow supports vividwireless across multiple interaction channels including phone, web, email and chat.

Social media has jumped to the top of the priorities list for Australian-based contact centre managers as companies look forward towards the new financial year

The majority of Australian consumers feel that companies are not aware of customer dissatisfaction, with few trying to win back business, finds a recent survey.