Tag: Customer Service

Alongside fickle brand loyalty and online shopping, the days of being on a first name basis with customers are mostly gone.

Every savvy marketer knows that good customer service implies more than just distributing your service or product to the audience.

If you want to differentiate your customer service, stop trying to be perfect and simply be memorable.

It all started when Dimitri Kontopos and his twin brother Harry were rummaging through the garage, when they realised how great it would be if men had stylish boxes to put all their manly accessories in.

Australian consumers are more likely to spend money on superior service and higher quality products rather than seeking out an easy bargain, a new survey has revealed.

Virtual signage integrator, Prendi, has responded to the ever-challenging consumer landscape with their new product – The Virtual Wardrobe – helping retailers bring some of that online shopping experience into their store.

There’s nothing more elating than that feeling after getting a new client, but what about maintaining that happiness in your clients beyond the first win?

Surprisingly, the best price and best value is at the bottom of the customer’s priority list. See what’s at the top.

There’s an entire field dedicated to studying how to nudge consumers to spend more–and it has come up with some pretty bizarre findings.

Whether you are an online or offline franchise business, exceptional customer service is crucial to the continued success and growth of the brand.