Top tips for great customer service
In a guest post for Dynamic Business, Kim Irvine looks at four ways to ensure you deliver the best customer service, every time.
In a guest post for Dynamic Business, Kim Irvine looks at four ways to ensure you deliver the best customer service, every time.
New technology and social media are great, but maintaining some old fashioned thoughtful gestures can make a real difference to the way customers view your business and its brand.
Vodafone says a new system designed to deliver faster responses to customers regardless of how they contact the company will allow it to better meet changing customer service expectations.
Today, a single customer complaint from someone with influence can have more impact on your company’s reputation than your best marketing. So here are six lessons small businesses can learn from Dell’s social media customer service success.
In the eyes of customers, it’s small businesses that are winning the service stakes, with over 81 percent reporting a belief that SMEs place more emphasis on looking after customers than do large businesses.
The secrets of the McDonald’s empire have been revealed, and your business can benefit from them.
Many Australian businesses don’t put enough focus on customer retention strategies to ensure growth during tough economic times, which is becoming increasingly essential given the current economy.
Danielle MacInnis blogs about businesses that refuse to focus on what their customers need.
“If you don’t engage they will by-pass you. It’s so easy for them to ignore – they can turn off the tv, delete the email and fast forward the podcast.”
Rick Mapperson explores the danger rash decisions pose to your business.
“We need to understand our own emotions and how we operate so that we don’t make a decision that we will later regret.”
Analysis of the 14 leading Western Australian businesses named as finalists in the 2011 Telstra Business Awards shows high customer service levels sit at the core of their business success.