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Tech Tuesday: 2023’s must-have AI tools for small businesses

Tools for artificial intelligence (AI) use machine learning algorithms to carry out operations that would typically need human intelligence, such as data analysis, prediction, and process automation. 

There are various AI solutions available that are useful for organisations. For example, virtual assistants can automate processes and respond to client enquiries, whereas chatbots can handle consumer enquiries and provide support. 

Predictive analytics can also help businesses identify trends and make better decisions. Other AI tools include text and language processing, data visualisation, and image and facial recognition.

AI tools can help businesses save time, improve efficiency, and make better decisions by automating tasks and providing insights that would be difficult or impossible for humans to generate on their own. They can also help businesses personalize experiences for customers and improve their overall satisfaction.

There are many AI tool software options that can be beneficial for businesses. We’ve compiled a list of AI tools you can use for your business requirements in this week’s edition of Tech Tuesday..

ALSO READ: Tech Tuesday: Close the skills gap with these no-code solutions

Salesforce Einstein

Businesses today operate in a data-first world and in order to remain competitive, your business needs to do more than just collect information. It needs to be able to capture, analyse and get value from actionable insights in real-time. To achieve this, you need to turn to artificial intelligence (AI). 

Salesforce Einstein is a comprehensive AI for CRM, which enables businesses to anticipate a customer’sneeds, highlight sales opportunities and streamline operations – supporting improved decision-making and accelerated growth.  

More here.


Answers are Infobip’s fully-encompassed chatbot-building platform that enables you to build, test, and deploy highly customised chatbots of different types. By implementing chatbots you will quickly lower your customer support operational costs and increase customer satisfaction by providing support 24/7/365.

Every day brings more and more support requests across all industries, and today’s customers are demanding swifter answers to their questions with minimal delay time. By automating standardised low-value inbound tickets, chatbots can act as your quick user resource to answer and reduce customer queries directed at your support teams. Improve customer satisfaction and real-time engagement with AI Chatbots


Hootsuite is a social media management platform that helps businesses manage and publish content on multiple social media platforms from one place. It uses AI to help schedule content for optimal times, identify key influencers and trends, and provide insights into the performance of social media campaigns.


Adobe Sensei

Adobe Sensei is a suite of AI and machine learning tools that can be used for tasks such as image and video editing, data analysis, and content personalization. It is designed to help businesses create and deliver personalized, engaging experiences for customers.


Marketo is a marketing automation platform that uses AI to help businesses personalize and optimize their marketing campaigns. It can analyze customer data and provide recommendations for targeted, personalized campaigns and assist with lead generation and management.

Microsoft Azure

Microsoft Azure is a cloud computing platform that offers a range of AI services, including machine learning, natural language processing, and image and facial recognition. It can help businesses build and deploy AI applications and solutions.


chat.io is an AI-powered chatbot platform that helps small businesses provide customer support and generate leads through messaging apps. Chatbots can handle customer inquiries, provide support, and even handle transactions, freeing up human staff to focus on more complex tasks.


OneReach is an AI-powered customer support platform that helps businesses automate routine tasks and provide personalized support to customers through messaging apps and chatbots. It can handle a variety of customer inquiries and provide personalized responses, helping businesses improve the efficiency and effectiveness of their customer support.

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Yajush Gupta

Yajush Gupta

Yajush is a journalist at Dynamic Business. He previously worked with Reuters as a business correspondent and holds a postgrad degree in print journalism.

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