News

Vodafone says a new system designed to deliver faster responses to customers regardless of how they contact the company will allow it to better meet changing customer service expectations.

Phoebe Netto blogs about the rising level of unprofessional communication and bad manners in business.

“It also seems that unprofessional communication is on the rise, and this means that those who are professional have an advantage over their competitors…”

Local business owners are feeling pessimistic about seeing revenue rises during the upcoming Christmas season, as many express doubt the economy will improve any time soon.

Neil Tilly blogs about looking at innovation from a different perspective.

“The problem a lot of business owners face is that too many are looking for the game-changing, billion dollar idea that will propel their business to the same heights as Apple or Google. In 99 per cent of cases this simply isn’t possible.”

The operators of CatchOfTheDay, Scoopon and Groceryrun.com.au say they’re on track to double revenue this financial year, with strong sales growth recorded across all three businesses.

Anna Cairo looks at the five business benefits of blogging.

“Blogging is a long term strategy where getting traction takes time. However, the potential opportunities are worthwhile so it is essential that business consider it.”

Optus has stepped into the internet TV fray, matching Telstra and Foxtel with the unveiling of its competitively priced IPTV service, Optus MeTV.

The major banks are becoming increasingly different in their approaches to the business banking market, according to recent customer satisfaction results.

Brad Callaughan looks at the methods a business owner has at their disposal for purchasing a car.

“Buying a new car under your business can be confusing. With so many options available, which one do you go with and what will be best for you?”

The Commonwealth Bank is capitalising on Australians’ predilection for smartphones and social media, unveiling a new service that allows customers to make mobile payments through Facebook and their mobile phone address books.

It’s vital small business owners find ways to get a helpful second opinion, Rick Mapperson blogs.

“One of the greatest lessons I have learned in the 20 years of running my own business is to never hesitate to get a second opinion. Just because we may be experts in our chosen field of business, it does not mean that we are competent or have expertise across all aspects of our business.”

The inaugural Indigenous Innovation Unconference, an event designed to give the Indigenous community an opportunity to explore capacity building and sustainable development through enterprise, will take place in Sydney this weekend.

LivingSocial has outgrown its rivals to become the clear leader in the local group buying market, according to Telsyte’s latest report.

Optus will launch an online tool next week to assist small businesses to assess their level of digital readiness, and offer tips for bettering their use of technology to grow and prosper.

In her first interview, Yasmin King shares her plans to be an advocate for NSW’s 650,000 small businesses.

Australians are increasingly embracing a sophisticated digital lifestyle, with more than a quarter of consumers now reporting that they use smartphones for online shopping.

Economic instability and an inability by the government to make solid decisions is leading local businesses to act with greater caution, despite steady levels of optimism in the private business sector.

The All Blacks took out the final of the Rugby World Cup (RWC) last night, but new research from MasterCard shows businesses in New Zealand were the real winners of the tournament.

Consumers will have access to HTC’s Rhyme smartphone from 1 November, which the company says has been designed to complement all aspects of a users day.

Had a busy week and missed some of the week’s small business news? Don’t stress, because we’ve wrapped up the most important headlines of the week for you.