Locked
Charles Heunemann takes us through why the emotional component, as well as two other critical CRM needs, are crucial in achieving customer loyalty. Charles is the Managing Director of Natterbox Limited Australia, VP Asia Pacific – a telecommunications company that specialises in delivering an exceptional and personalised customer service for their clients to use. From first-hand […]
What is the difference between businesses that succeed or fail? Is it about market conditions? Access to capital? People? After over 700 hours of research and talking to hundreds of organisations it was clear to me that many businesses operate like a machine, with each person, team and department working as a cog within a […]
Melbourne recently held Australia’s first Sextech Hackathon of the decade, hosted by podcaster and entrepreneur Bryony Cole and Gavin Heaton, founder of Disruptors Co, to support sex-related startups. Fintech, edtech, proptech and healthtech you might have heard of, but sextech – what on earth is that? Truth is, it’s exactly what you think it is […]
Last year Jo Palmer, founder of Pointer Remote Roles, won $40,000 in St.George’s 2019 Kick Start Program in the ‘fast pitch’ category; the pitching process gave her the confidence in business articulation and skill, and the money gave her the opportunity to hire her first employee with reassurance. Jo founded her business in 2017, with […]
A decade and a half ago when I built my first company, the word “startup” was practically unheard of in Australia. When we talked about entrepreneurship, it was people starting small businesses or service based companies; and there’s nothing wrong with that. That’s been the backbone of the economy for decades, particularly for migrant families […]
In November 2018, during a Sydney storm, the Chamberlain Group’s head office in Australia flooded – with the equivalent volume of water in a 25m swimming pool. Not only was there extensive water damage, the ceilings collapsed and everything inside was destroyed. It was only within 72 hours that the 40 plus member Chamberlain team […]
Last week, Sydney-based proptech company NurtureCloud announced its partnership with leading Australian real estate agency Ray White, bagging no less than $3 million. Broadly defined as the digital transformation of the real estate industry, proptech is the latest trend that offers technologically innovative products and model for businesses. The startup NurtureCloud has received $3 million investment […]
Feeling utterly consumed by your new startup? Or maybe you can’t seem to step away from it, spending weekends working and missing family events… It can be easy to neglect your own mental health and get caught up in the rush of kicking off your startup, but it’s important you’re continuously investing in yourself as […]
Coffee waste recycling startup, Reground, launched their sustainability initiative with no other than well-known coffee manufacturer Lavazza, at The Australian Open 2020. From Lavazza’s cafes at the tournament, Reground was looking at the collection of used coffee grounds from more than 200,000 coffees sold across the two-week event. Especially troubled by the volume of wasted […]
In the wake of the recent bushfires, a number of measures have been announced by government to help fire-affected small businesses, their owners and their employees to recover and rebuild – including tax exemptions and grants. Crucially, whilst many of the grants and payments on offer would normally be regarded as taxable income (meaning that […]
Age is the greatest barrier to opportunities at work, according to findings in LinkedIn’s 2020 Opportunity Index. The report sought to understand how people perceive employment opportunities and the gaps in achieving those opportunities. Baby Boomers are the most likely to perceive age as a barrier, with almost half of Baby Boomers concerned about age, followed […]
Only a few big businesses, such as Telstra and Rio Tinto, have done ‘the right thing’ according to Australian Small Business Ombudsman Kate Carnell, in terms of addressing late payments. Late payments is a huge problem for the Australian small business community, with a Xero report last June (2019) citing a loss of $7 billion per […]
Every business owner should be building their own personal brand in addition to their business – because customers and clients connect with people, not products and services. Social media and branding expert Carissa Hill said a personal brand was important for business owners because increasingly customers want to know the people behind the company. “People […]
Digital marketing agency brothers grow a $5 million business and shoot to the top with an Amazon bestseller There’s something intriguing about successful sibling duos. Think Serena and Venus, Chris and Liam Hemsworth, Ben and Casey Affleck – the list goes on. How is it that there is so much talent in one family? It […]
The rise of the Instagram influencer has carved some significant changes to traditional marketing. If you have found yourself wondering questions such as; what is an influencer? How influential are they? Do consumers relate to them? And, will utilising an influencer really boost my brand? Then you’re not alone! Exploring new and often complex areas […]
The future of work is changing. Driven by evolving expectations of Australian workers, shifting demographics as the more digital-native generation join the workforce, and technological advancements, the workplace is now moving into an era where some hard skills are starting to expire. While workplace disruption is not a new concept, the current pace of change […]
Sydney-based payment processing company, ezyCollect, has raised $7.1 million across two rounds in the past 15 months. AJ Singh and Raj Kuckreja, who founded the fintech in 2015, have a range of investors from Tankstream, Artesian, Macdoch Ventures, Sydney Angels and Adrian Di Marco, founder of Technology One. The company helps over 1000 businesses across […]
You might have heard the age old adage ‘hire slow, fire fast’ if you’ve worked in business, but is it warranted advice? The concept refers to employers taking their time to hire somebody, and firing employees quickly if it’s not working out. On one hand, waiting to hire somebody means you can take your time […]
Two thirds of Australians are planning to ask for a pay rise this year according to The Adecco Group’s 2020 Australia Salary Guide. Those working in the IT sector are the most likely to ask for a pay rise in 2020, followed by manufacturing and business service sectors. This is despite the size of pay […]
Architecture firm, Fender Katsalidis, is introducing a new parental leave policy that will give eight weeks of full wage paid parental leave to both men and women, without distinguishing between primary and secondary caregivers. All team members, including those working part-time and on a casual basis, will be eligible, in addition to any government entitlements. A […]
