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Customer service is a simple concept to grasp. Serve your customers well and they’ll come back, don’t serve them and they’ll go elsewhere. Despite the simplicity the latter is happening. Business is embracing self service to reduce overheads leaving frustrated customers to do all the work. I’m horrified that by 2017 it’s predicted two thirds […]
The global business community is an ever-evolving environment due to the fast-paced world we live in. Keeping abreast of current technology and business practices can be challenging due to schedule overload. Online training provides a broad range of business skills and is a perfect option for motivated employees who are ready to enhance their skills […]
Most entrepreneurs speak of moments of inspiration when asked why they started their business but for Dominic Cain, it was desperation not inspiration that sowed the seeds of his success. Working in a kitchen, Dominic made numerous attempts to source particular ingredients or supplies to later concede that his efforts were futile. Confident there would […]
In an environment that encourages new start-ups, more of us are finding the motivation to ‘bite the bullet’ in an attempt to carve a successful future from our own passions and skills. From fitness and hospitality to retail, technology and many more, there is a diverse range of new businesses out there – all driven […]
Technology is levelling the playing field for small business. Access to world-leading systems is no longer just for large companies with big budgets. Today small businesses including retailers can easily arm themselves with intuitive, bleeding-edge tools to compete with the Goliaths in their industry. This is all thanks to the cloud. Cloud-based services are having […]
Over the last few months, there has been a noticeable shift in the online marketing campaigns of most businesses toward incorporating content marketing strategies. This is a direct result of the advisory from the search engine giants, particularly Google, to focus on providing the ultimate User Experience to end users by emphasizing fresh, relevant and […]
Like many interesting learning experiences, they can arise from the most unorthodox of circumstances. The unorthodox setting I was on a chairlift with a newly found ski companion in a relatively unknown corner of Hokkaido. It was snowing heavily. I was the spritely age of 27. My ski companion was in his late 50’s (specific […]
Like innovation, disruption, visionary and out-of-the-box thinking, thought leadership is perhaps one of the most overused and often wrongly applied terms. The dawn of the digital age has enabled pretty much anyone with a voice to become a thought leader. More people than ever can aspire to have the same voice as a Sheryl Sandberg […]
The ATO is helping Australians to better monitor their tax deductions with the introduction of a new online tool called myDeductions. The tool will allow users to capture work related expenses on the go. Recognising that tracking down one years’ worth of receipts is often be the most time-consuming aspect of lodging a tax return, […]
The Australian Retailers Association (ARA) has said that penalty rates must be reduced to support further retail growth. This comes as retail figures for June 2015 have shown further growth while the Productivity Commission has opened discussion on the matter of penalty rates. Retail trade figures for June 2015 grew by 4.9 per cent year […]
Stock photo, video and audio provider, iStock by Getty Images, has partnered with file sharing service, Dropbox, to create an industry-leading workflow enhancement for customers. The new partnership announced today will provide users with instant access to licensed assets across all their devices. Grant Farhall, Senior Director of Product/E-commerce at iStock by Getty Images said […]
From humble beginnings, Dean Ramler has turned his startup, Milan Direct, into Australia’s number one online furniture retailer. He shares his expert opinion and advice around starting, growing and staying competitive in the market. When you start a business, you’re so focused on the day to day that it’s difficult to step back and look […]
No one drives their car staring at the dashboard. Sure, it provides excellent information on speed, fuel consumption and even find out if the engine is running properly. If the driver doesn’t look out the windshield however, a crash is guaranteed to take place very soon. Data discovery is very much the same. Internal data […]
All LinkedIn users will now have free access to its Social Selling Index (SSI) following an announcement today. The index was previously only available to those who purchased the LinkedIn Sales Navigator license. The unique tool ranks both a company’s and individual’s efforts on LinkedIn by measuring their activity across four categories including; professional brand, […]
The government has released a consultation paper on extending crowd-sourced equity funding (CSEF) to small proprietary companies. The consultation is part of the $5.5 billion Growing Jobs and Small Business package outlined in the 2015-16 Budget. The paper sets out the Government’s intended approach to a CSEF framework for public companies and seeks views on […]
Based on a patent published by the US Patent and Trademark Office in early July, Samsung could be looking to reinvent the flip phone. The mobile phone manufacturers are experimenting with a flexible shell and display allowing the device to bend inwards without the use of a joint mechanism. One of the potential issues with […]
Operators of comparator websites and businesses whose products are listed on them have been targeted in new guidance released by the Australian Competition and Consumer Commission (ACCC). The guidance seeks to help consumers understand how to get the best outcomes when using comparator websites as well as providing guidance to business on how to comply […]
How many times has it happened, another week ends and you feel like it was the longest in memory. You ask yourself, why do I do this job? What is the alternative? What would change bring? The reality could be that if you changed jobs you would find yourself in the same situation in a […]
When it comes to running a business, many people don’t like the networking aspect. It takes a lot of effort and can be difficult or uncomfortable. It’s easy to think that a good product or business idea is all you need to get started. I’m a big proponent of networking as it’s had a huge […]
Relaxing on a beach in Mexico might not be where most would expect to find the business venture of their lifetime but for engineer, Drew Bilbe, that’s exactly what happened. In 2010 while enjoying a glass of cold ice tea on a beach in Rio Nexpa, Drew felt inspired to create his own natural, low […]
