Ramon Szeitszam

Ramon Szeitszam

Ramon Szeitszam

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From surveys to journeys: why it’s time for Australian SMEs to get serious about customer experience

Heard customer experience is the new black but not sure what the fuss is about? Or perhaps you think you’re doing a reasonable job of it already, with feedback surveys for new customers and a complaints and compliments section on your web site? There’s been plenty of chatter about customer experience in Australian business circles… Continue reading From surveys to journeys: why it’s time for Australian SMEs to get serious about customer experience

Ramon Szeitszam

Ramon Szeitszam

Author

People power: why your employees are pivotal to a cracking customer experience

Commentary around ‘customer experience’ has not been in short supply in the Australian business media of late. Take a deep dive into the topic and you’ll find scores of experts who’ll identify customer experience as a key area for companies to create competitive advantage in 2019 and beyond. According to management consultancy Accenture, we have… Continue reading People power: why your employees are pivotal to a cracking customer experience

Ramon Szeitszam

Ramon Szeitszam

Author

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