John H F

John H F

1 Posts

Published Posts

View More

Managing employee-customer interaction

Getting the most out of the employee-customer encounter is essential for a business, and the first step to managing employee-customer interaction is measuring the customer experience. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields… Continue reading Managing employee-customer interaction

John H F

Author

Yay! You have seen it all