What’s the next step after social CRM?

Summary

Social media is fast, it’s constant and it’s everywhere. It’s also helping to create social businesses; those that put in place strategies, technologies and processes to systematically engage all in its ecosystem to maximise co-created value. How effectively does your business do this?

Tags: CRM for small business, customer news, Customer Relations, Customer Relationship Management, social business, social CRM, Social Media, social media for business