Bridging the quality gap between the services workers tolerate and those consumers enjoy
By David Oakley · 7 March 2017 · Locked
By David Oakley · 7 March 2017 · Locked
Discover the shocking truth about the quality gap between services that wow consumers and those that frustrate employees. Find out how to bridge the gap and transform your business in our latest article.
Think about the last time you ordered an Uber… how did you find the experience? Convenient and time-efficient? Perhaps, enjoyable? Now, think about the last time you lodged a request either for leave or help from IT, or tried to raise a purchase order (PO)? How would you rate that experience compared to your last […]
Tags: consumer service, ServiceNow, sharing economy, Technology, Uber, user interface, workplace service tools