David Oakley

David Oakley

David Oakley

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Bridging the quality gap between the services workers tolerate and those consumers enjoy

Think about the last time you ordered an Uber… how did you find the experience? Convenient and time-efficient? Perhaps, enjoyable? Now, think about the last time you lodged a request either for leave or help from IT, or tried to raise a purchase order (PO)? How would you rate that experience compared to your last… Continue reading Bridging the quality gap between the services workers tolerate and those consumers enjoy

David Oakley

David Oakley

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