Some Australian customers have been charged multiple times by streaming giant Netflix, with at least one customer reporting being charged for the service up to 11 times.
An error on Netflix’s end has led to users having their bank accounts charged their chosen monthly fee repeatedly in a single day. Unsurprisingly, Netflix customers hit Twitter to express their frustrations.
“Netflix charged me twice im a poor student why would they do this to me [sic],” wrote one user.
“If you use Netflix Australia you might want to look over your bank statement. Being charged four times in a month seems excessive, no?” wrote another.
“We are aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing,” Netflix said in a statement.
“While no extra money was withdrawn from users’ accounts, it may take several days for the authorisations to drop from users’ bank accounts. Members may contact Netflix customer service if they have additional issues. We regret any inconvenience related to the problem.”
Netflix just charged me my monthly fee of $12.99 FOUR TIMES IN ONE DAY
— kelsey (@kelswby) May 24, 2015
@NetflixANZ when will multiple charges on my credit card be resolved from the weekend’s mess? Where are the customer coms about this?
— Dale Rankine (@dalerankine) May 25, 2015
@NetflixANZ 4x Debits from you for my service. plz explain???? where can i contact if this isn’t some banking error? pic.twitter.com/9lQ99BsfSV
— Mike Kvaich (@MikeKvaich) May 25, 2015
Netflix’s Twitter response:
Sorry for the now resolved billing issues. Authorisations will be lifted from bank accts in coming days. Incoming help via @Netflixhelps.
— Netflix ANZ (@NetflixANZ) May 25, 2015
