By Guest Author · 20 July 2012 · Sponsored
You're spending big to get your phone ringing, but are you prepared to turn those calls into sales? Discover the surprising way to influence customers on the other end of the line.
As a business owner or operator you probably set aside a budget for building your customer base. Odds are a lot of this spend is designed to get your phone ringing. But have you given any thought to how you handle those calls when they’re answered or the caller is placed on hold?
Tags: Customer Service, Messages on Hold, small business communications