Tag: Salesforce

Salesforce introduces Einstein Service Agent, an AI solution that delivers intelligent and dynamic customer service, 24/7.

Global CRM leader Salesforce has acquired Slack Technologies, a workplace messaging platform, for $US27.7 billion. The transaction is anticipated to close in the second quarter of Saleforce’s fiscal year 2022, subject to approval by Slack stockholders. This is Saleforce’s largest acquisition in its 21-year history. Prior to Slack, Saleforce’s largest acquisition was data analytics specialist […]

Everything your growing business needs to know. For the third edition of the ‘Small & Medium Business Trends Report’ we analyzed responses from 2,000+ small and medium business (SMB) owners and leaders to determine: SMB leaders’ motivations, challenges, and goals How demographics shape the SMB experience The role of technology in satisfying customer expectations This […]

For years, sales teams have struggled to keep up with a customer base using the latest technology to upend the traditional sales process. Today’s customers have more choice and buying power than ever before, and they expect unprecedented levels of contextualisation and personalisation. The latest wave of technology, led by Artificial Intelligence (AI), may be […]

The world is in midst of the ‘Fourth Industrial Revolution’, an era characterised by an avalanche of digital innovations changing what customers expect from businesses. In the realm of small business, operators are having to embrace technologies like the cloud, social, mobile, and artificial intelligence (AI) to find, win and retain today’s consumers –more connected […]

Having birthed more than half a dozen startups and steered some of Australia’s biggest corporates, you’d think that Sydney’s Jamie Pride has much to say about success. Instead, the serial entrepreneur, venture capitalist and self-described ‘misfit’ is more interested in discussing the personal toll of failure. Noting the high rate of startup failure in Australia, […]

Startups that apply to pitch at the forthcoming Salesforce PitchComp in Sydney are in with a chance to win USD$100,000 in funding from the cloud CRM provider’s investment arm. The competition will be held at the Salesforce World Tour Sydney 2018 event on Tuesday, 6 March and will be judged by a panel of respected investors […]

Over the past seven months we’ve been on an incredible roller-coaster of a journey – the kind that only an early-stage startup is capable of experiencing. We’ve hired, fired, experimented, failed, and ultimately succeeded in getting Found to that magic milestone of $83,333.33 of monthly revenue – more commonly known as $1m per year annualised […]

Tom Caesar co-founded Positive Group, a financial services provider, with his father Mark in 2009. The duo, both veterans of the industry, initially operated the start-up out of their home office in Adelaide. Rather than take out a loan or engage investors, they resolved to bootstrap the operation. This decision, together with the company’s transformation […]

Start-ups that apply for Salesforce’s inaugural PitchComp, which takes place in Sydney next month, are in with a chance to win up to USD$60,000 in funding plus additional business support from the cloud CRM provider. The competition will be held at the Salesforce World Tour Sydney event on Tuesday, 21 March and will be judged by Steve Baxter […]