Ecommerce platforms that move fast with their investment into next-generation customer service technology heighten their chances for increased sales in a competitive economic environment. Koh, one of last year’s winners of the Australia Post ORIAS People’s Choice Award, credited the updating of its customer service software – ahead of many of its competitors – with helping […]
It’s the best of times and the worst of times. The state of Australia’s retail sector in 2019 brings to mind the famous opening line of Charles Dickens’ classic A Tale of Two Cities. One the one hand, we’ve seen the decline and demise of a string of once strong brands in recent years. The […]
With more Australians splitting their shopping dollars between online and in-store purchasing, it behoves retailers to ensure they’re offering a superlative customer experience via both channels. In the 12 months to June 2018, Australians spent a whopping $26.5 billion on online retail, according to the NAB Online Retail Sales Index. The Ibisworld 2018 Online Shopping […]
