Next frontier for AI adoption in Australia is emotional intelligence (EI)

By Richard Valente · 8 September 2026 · Expert

Next frontier for AI adoption in Australia is emotional intelligence (EI)

Full details: Next frontier for AI adoption in Australia is emotional intelligence (EI)

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Summary

Richard Valente, Vice President Customer Experience Strategy at TP in Australia, says businesses need to focus on how technology can amplify human empathy rather than replace it.

Tags: emotional intelligence