Virgin Blue plunged airports across Australia into chaos yesterday with the failure of its check in systems, however the airline expects flights to return to normal by the end of the day despite continued disruptions today.
Australian company Proto Partners has developed a new approach to customer service, to combat Australia’s poor ability to maintain customer satisfaction
The Greater Building Society is joining a large number of Australian businesses big and small in using Twitter as another way to communicate with its customers.
Salmat today announced that its leading shopping portal for retail advertisers Lasoo.com.au, has been awarded a triple A-rated Statement of Accessibility Conformance by Vision Australia.
Jerry Seinfeld will return in another ad campaign for the Greater Building Society as it seeks to replicate the success of their “Ask a Greater Customer” campaign.
Australian consumers prefer smaller businesses to traditional industry leaders when it comes to customer satisfaction, a new study has found.
Australian online insurer The Buzz Insurance has won the 2010 Australian Business Award for Innovation today, due to its creative customer service
I recently bought a skateboard from SkatersHQ at Manly. My wife calls it ‘the poor man’s mid-life crisis’ as I can’t afford a Porsche!
Australia’s small businesses can use exceptional customer service to attract customers away from big businesses, a new survey has found
Twitter can now be integrated into your contact centre, with new software from IPscape allowing tweets to be responded to by your customer service representatives in a timely fashion.
