To deliver quality customer service, businesses must work to understand the customers’ needs, how they like to buy – in-store, online or a combination of the both – and how to accommodate these requirements. Here are some simple ways to do this effectively.
It’s impossible to stay focused on work for eight hours straight, which is why one productivity guru suggests we all work at mastering the ’50-10 sprint’. It’s the secret to doing more in less time.
Five tips for avoiding some of the biggest stumbling blocks when it comes to using low-cost online tools.
When your business is growing, staying on top of everything can be difficult. Without proper organisation, things can get messy when approaching deadlines, making payments or figuring out where your next meeting is. When you can’t do these simple things on the run, it can end up costing your business. These 10 apps will help.
Less emails in an inbox equals more dollars in your pocket. Why? Because the more that’s piled into your inbox the more likely you are to lose track of new opportunities and see a dip in personal productivity. Here’s how to break the cycle and eliminate excessive emails.
Feeling like you just can’t get things done? Use these ideas to figure out what’s slowing you down.
Clothing retailers are being urged to perk up their customer service or continue to experience gloom and doom when it comes to sales. One retail expert has three pieces of service advice every store owner should live by if they want to stay in business.
Businesses that quickly deliver personalised, relevant content using the channel customers prefer — whether print, email, web, mobile or social networks — can capture greater loyalty and reduce the chance customers will take their business elsewhere.
It can be tough to keep employees engaged through the cold winter months, as many are struck down by colds, flus and the winter blues. Here are 12 practical ways to keep your team’s productivity up.
Sleep deprivation is costing the Australian economy billions every year in lost productivity, according to a new sleep study.
