Tag · 3 stories
#Consumer Feedback
Featured ◆
Is social media affecting your bottom line?
Social media, while serving many opportunities to create customer engagement, can be problematic for businesses if used by frustrated consumers to vent about a poor experience to their friends.
Guest Author · 2 min
Business Tech ◆
ACCC says rise in fake online reviews
The Australian Competition and Consumer Commission (ACCC) has recorded an increase in misleading conduct related to bogus online reviews.
Stephanie Zillman · 2 min
Locked ◆
Why your business needs to pay attention to customer feedback
A study of more than 11 million consumer conversations online takes a close look at how people review and purchase products online – and how user-generated reviews can affect your own brand or business.
Entrepreneur.com · 2 min