Home featured Image Credit: Fauxels on Pexels Digital Featured Digital How integrating process mining with workflow and automation creates responsive, efficient organisations Clare Loewenthal February 7, 2022 “Change is not a matter of convenience. It’s now a matter of necessity.” These are the words of Matt Calkins, co-founder and CEO of Appian , a low-code automation platform that helps companies respond to the demands of customers, employees and regulatory bodies as they navigate today’s turbulent business environment. “Over the last two years, we have all learned that change is a necessity and getting good at making change and being efficient in adopting a new pattern is really important,” says Calkins. “And process mining is like the front door of Appian’s change engine.” Process mining is a diagnostic that reveals what’s really happening in your organisation in terms of actions, sequences, and patterns. “Some people liken it to an x-ray because it sees inside the patterns of your workplace to tell you what’s truly going on,” Calkins explains. “Who’s doing what? What happens after action X happens? And how long do you have to wait? And how expensive is that? And did you keep your customer waiting?” Calkins says that companies often think they know how their organisation operates, but they often have little insight into how work is actually being undertaken across the business. This makes it challenging to identify the root cause of process inefficiencies, forcing businesses to use assumptions and intuition instead of data to solve process challenges.