Home featured Cashflow Featured Finance Cashflow How InstallEx reduced the business burden of processing payments from its customer base James Harkness March 7, 2017 Having a pool of regular, paying customers is a huge boon in business but it’s by no means a guarantee of healthy cash flow – without question, the lifeblood of every organisation. As the general manager of InstallEx – an installation and constructions services provider with national clientele – Jeremy Turner knows that optimal working capital is, to a large degree, reliant on the ability to process multiple customer payments in a timely manner. “When there is a major exhibition or event, such as the Grand Prix, Australian Open or V8 Super Cars, our guys are on the ground erecting stands, laying carpet and, once it’s over, they pull it down and pack it up. They also install joinery into high rises, and complete store displays as well as shop fit-outs and kiosk installations. Meanwhile, The Inside Project division involves staff performing interior design as well as kitchen and bathroom renovations. To meet the needs of our national customer base, we have staff both in Melbourne, where we have our head office, and interstate.” In early 2016, Jeremy was involved in a decision to vastly improve the way InstallEx processed payments. Until that point, the company had relied on a bank-issued EFTPOS terminal, kept at its head office. Aside from the ‘hefty’ bank fees, Jeremy revealed this approach was cumbersome: “Due to the nature of our