When the Human and Digital Worlds Converge
In the past 150 years of telephone technology, there are three landmark dates: 1876, when A. G. Bell first shouted, ‘Mr. Watson, come here’ into a mouthpiece; 1984, when Motorola introduced the first mobile phone; and 2007, when smartphones went mainstream. Smartphones had been available prior to 2007, but they were generally considered the instruments… Continue reading When the Human and Digital Worlds Converge
Make 2017 the year for greater collaboration
Like any leader overseeing a large geographic region, I have often found myself meeting with partners in Sydney, attending a customer event in Auckland and joining an analyst briefing in Singapore – all in the same week. Unlike in the past, I have been able to meet these commitments without even having to board a… Continue reading Make 2017 the year for greater collaboration
On call in the cloud: The case for SMBs transforming their contact centres
Cloud computing has transformed almost every aspect of business IT, and call centres are the next sector ripe for cloud adoption. For SMBs, cloud contact centres are particularly attractive, offering lower costs, greater flexibility and the capacity to have an enterprise-class system catering to a smaller organisation. Call centres have undergone major transformations in the… Continue reading On call in the cloud: The case for SMBs transforming their contact centres
The workplace of the Future: What does it look like? How does your business stand to benefit?
Technology is redefining the workplace and removing geographical barriers to worker collaboration, providing businesses with new ways to create ideas and innovate, according to Workplace of the Future ‘evangelist’ Amy Barzdukas. Dynamic Business spoke to Barzdukas, who is the Vice President, Global Solutions Marketing with video conferencing company Polycom, about the challenges and opportunities associated with the evolution of the… Continue reading The workplace of the Future: What does it look like? How does your business stand to benefit?
Don’t buy new technology for technology’s sake, acquire it to achieve business goals
We live in exciting time. It seems like every day a new device or application is launched that has the potential to change our lives and the way we do business. Unfortunately, most small businesses do not have the means to buy every single new innovation so they need to be pragmatic on where and… Continue reading Don’t buy new technology for technology’s sake, acquire it to achieve business goals