Kristen Pimpini

Kristen Pimpini

Kristen Pimpini

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On call in the cloud: The case for SMBs transforming their contact centres

Cloud computing has transformed almost every aspect of business IT, and call centres are the next sector ripe for cloud adoption. For SMBs, cloud contact centres are particularly attractive, offering lower costs, greater flexibility and the capacity to have an enterprise-class system catering to a smaller organisation. Call centres have undergone major transformations in the… Continue reading On call in the cloud: The case for SMBs transforming their contact centres

Kristen Pimpini

Kristen Pimpini

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